Subprocessors
A subprocessor is a company that BurTech Solution engages to help run Zamilo and that may process Customer Data, including personal information, on our behalf. Each one works under a written agreement that requires it to protect that data, and we remain responsible for it, as Section 7 of our Data Processing Addendum (the "DPA") describes. This page forms Annex 3 of the DPA.
The services you choose to connect to Zamilo, such as QuickBooks Online or Microsoft 365, are not our subprocessors. They work under your own agreement with each provider, and we list them separately below.
At least 30 days before a new subprocessor starts processing Customer Data, we email the Admins of every Workspace and update this page. You may object as the DPA describes. To receive these notices at another address, for example your privacy or legal team's, write to [email protected] and ask to subscribe.
Our subprocessors
| Company | What they do | Location of processing |
|---|---|---|
| Hostinger International Ltd. (Larnaca, Cyprus) | Provides the virtual private server that runs the Zamilo application and its PostgreSQL database. | Confirmed before general availability |
| Cloudflare, Inc. (San Francisco, United States) | DNS, encryption in transit (TLS), content delivery and a web application firewall in front of the website and the app; the encrypted tunnel to our server, so that no inbound ports are open; and R2 object storage for uploaded files, email attachments and backups. | Global network |
| Resend, Inc. | Sends invitations, password-reset links and notifications by email. | United States |
We use no other subprocessors. In particular, we use no analytics or error-tracking service.
Services you connect (not our subprocessors)
Data moves between Zamilo and these services only because you connected them, and under your own agreement with each provider. You can disconnect any of them at any time.
| Service | What Zamilo uses it for |
|---|---|
| Microsoft 365 (Microsoft Graph) | Reading, sending, marking as read and archiving mail in the Outlook mailboxes you connect. |
| IMAP and SMTP mail hosts (such as Gmail, Yahoo, iCloud and Fastmail) | Reading, sending, marking as read and moving mail in the mailboxes you connect with an app password. |
| QuickBooks Online (Intuit) | Reading customers, items, vendors, invoices, estimates, purchase orders and bills, and creating an invoice or a purchase order when a User presses Send. |
| Shopify | Orders, products and customers from the stores you connect, the price and stock updates you switch on, and fulfilment with tracking numbers. |
| Magento (Adobe Commerce) | Price updates to your store. |
| RingCentral | Calls, the call log, voicemail, recordings and texts for your RingCentral account. |
| Freightcom | Shipping rates, labels, voids and tracking. |
| ShipStation | Shipping rates, labels, voids and tracking. |
| Your AI provider (such as Anthropic Claude) | Drafts, summaries and suggestions, using your own API key, if you turn on AI Features. |
Changes
We update this page whenever our subprocessors change, after giving the notice described above. The date of the last change is the effective date shown at the top of this page.
Questions about this document? Write to [email protected] or use the contact form.