Inbox & Desk
Shared Microsoft 365 and IMAP mailboxes with statuses, assignment and internal notes, plus RingCentral calls and texts beside the email.
Every mailbox, call and text your team answers, in one shared inbox.
Shared mailboxes, really shared
Connect Microsoft 365 mailboxes by signing in, or any IMAP and SMTP host (Gmail, Yahoo, iCloud, Fastmail and more) with an app password. Conversations move from New to Replied to Done, and reading or archiving in Outlook is mirrored both ways.
Who has it, and what was said
Assign a conversation, tag it, snooze it until a date, and talk it over in internal notes with @mentions. Notes are kept apart from the email and are never sent to a customer.
Replies that sound like you
Reply, reply all and forward with your signature, saved templates that fill in the customer's name and order, attachments, and a few seconds to undo a send.
Find anything
Full-text search across every mailbox with from:, to:, has:attachment, before: and after:, saved views for the lists you open every day, and keyboard shortcuts.
Phone and texts beside the email
Connect RingCentral to call from any number on a record, see who is calling before you answer, keep calls, voicemail and recordings on the customer's history, and answer texts in the inbox.
AI drafts, if you want them
Draft a reply, summarise a long thread or suggest tags with your own AI provider key. A person reviews every draft; nothing is sent by the AI.
Numbered tickets
Each request from the mailboxes you choose gets a ticket number, a status from new to closed, a priority and a type; sub-tickets for the team's own steps, merge and split, and a follow-up when a customer writes after a ticket closed.
Service levels, macros and rules
First-reply and resolution targets counted in business hours, with the clock stopped while you wait on the customer; macros that do several things in one press; and checks a ticket must pass before it is resolved.
A page for every customer's ticket
Customers follow their request, reply and rate the help on a page of their own, and see any return you authorise for it. Nothing is sent to them without a person pressing Send.
Help centre and website chat
Each business gets a public help centre with your own articles, and a chat button for its website. What customers write there becomes a ticket in the inbox.
Messenger, Instagram and WhatsApp
Connect your Facebook page, Instagram account and WhatsApp number and answer their messages in the same inbox, beside the email. Switched on once Meta approves the connection.
More phone services
Besides RingCentral, connect Twilio, Quo (OpenPhone) or Aircall: calls on the customer's history, texts in the inbox, and a lead from every new caller.
AI that sorts as mail arrives
With your own AI key, Zamilo can suggest a tag, a status, a priority and who should take each new message, and flag a likely complaint. A person accepts or dismisses every suggestion.
Coming soon
Planned for Inbox & Desk after the beta opens. Tell us which matters most to you.
- Google Business Profile reviews in the inbox Coming soon
Works with the other apps
The same accounts, products and team, whichever app you open.
Ready when you are
Zamilo is free while it is in beta. We invite companies in small groups and help each one move in.