Quality (eQMS)
Complaints, returns, service, corrective actions, risk, incidents and recalls, linked to the order and the email, with controlled forms and an audit trail.
Complaints to corrective actions, with the paperwork your regulator asks for.
One record family per complaint
Returns, service tickets, risk assessments, incident reports and corrective actions raised from a complaint stay linked to it, to the order and to the email it came from.
Deadlines that are watched
Incident reporting deadlines, overdue corrective actions and open complaints are counted on the dashboard and can remind the right person.
Who bought it
For a recall or an advisory, list every customer who bought a product over any period, from QuickBooks, Shopify and your own packing slips, or who received a lot, as a spreadsheet.
Replacements shipped from the record
Ship a warranty replacement from a complaint, a return or a service ticket; the record lists it with its carrier and tracking.
Controlled forms with your name on them
Print the quality forms with your own legal name, licence line, signatories and logo, from your quality system profile.
Electronic signatures and an audit chain
Approve or close a record by typing your password again; an approved record takes no edits until it is signed reopened with a reason. Every change is logged in a hash chain that shows any entry changed or removed.
An SOP library with training records
Each SOP and form with its revisions, approved by electronic signature and in effect from a day; who must train on each, and a matrix of who is trained, due or overdue.
A licence watchdog and supplier scorecards
Each device licence your products name checked weekly against Health Canada's listing, a lapse told at once; each supplier scored on on-time and accurate deliveries and the problems traced to its products, with its approval and review date.
Equipment, loaners and calibration
Tag each loaner and instrument with a QR code that opens its own page; lend and check in loaners, record calibrations, and get a task before one comes due.
A read-only room for auditors
Open a room for an inspector or registrar for a few days, with only the records you choose; they enter with a link and a password, read without changing anything, and every page they open is recorded.
Complaints from email, reviewed by a person
Have the AI propose a complaint's fields from the email that reported it. It may only use what the email says, and nothing is saved until a person accepts it.
Works with the other apps
The same accounts, products and team, whichever app you open.
Ready when you are
Zamilo is free while it is in beta. We invite companies in small groups and help each one move in.